takkabuz Privacy Policy — How We Handle Your Personal Data

1 Information We Collect

takkabuz collects personal data from you through several channels: directly when you register an account, through your ongoing use of the platform, and automatically via technical systems when you browse takkabuz.net. The categories of personal data we collect are described below.

1.1 Information You Provide Directly

• Identity data: Full legal name, date of birth, gender, and copies of government-issued identity documents (National ID card, passport, or driving licence) provided during KYC verification.
• Contact data: Email address, Bangladeshi mobile phone number, and residential address in Bangladesh (city, district, postal code).
• Account credentials: Your chosen username. Your password is stored in hashed form and is never accessible in plain text by takkabuz staff.
• Financial data: Mobile financial service account references (bKash, Nagad, Rocket, Upay), bank account names, and bank branch information used for deposit and withdrawal processing. Full MFS PINs and full bank account numbers are never stored by takkabuz.
• Communications data: Any messages, complaints, or enquiries you send to our support team via live chat, email, or WhatsApp.

1.2 Information Collected Automatically

• Device & technical data: IP address, browser type and version, operating system, device type (mobile, tablet, desktop), screen resolution, and device identifiers.
• Usage data: Pages visited, games played, bet amounts placed, session start and end times, click paths, and feature interactions within the takkabuz platform.
• Location data: Approximate geographic location derived from your IP address, used solely to confirm that you are accessing the platform from Bangladesh and to comply with responsible gaming obligations.
• Cookie and tracking data: Session cookies, persistent cookies, and similar technologies as described in Section 4 of this Policy.

2 How We Use Your Data

takkabuz processes your personal data only where we have a lawful basis to do so. The primary purposes for which we use your data are set out below, together with the legal basis that applies in each case.

• Account creation and management: To register your account, verify your identity, and maintain the accuracy of your account information throughout your relationship with takkabuz. (Legal basis: performance of a contract.)
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladeshi banks, and to reconcile transaction records. (Legal basis: performance of a contract.)
• KYC and age verification: To confirm that you meet the minimum age requirement of 18 years and to verify that the identity details provided are accurate and genuine. (Legal basis: legal obligation and legitimate interest.)
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other prohibited conduct on the platform. (Legal basis: legitimate interest and legal obligation.)
• Responsible gaming compliance: To monitor player behaviour for indicators of problem gambling, apply self-exclusion restrictions, enforce deposit limits, and honour responsible gaming requests. (Legal basis: legitimate interest and legal obligation.)
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support services based on past interactions. (Legal basis: performance of a contract and legitimate interest.)
• Platform improvement and analytics: To analyse aggregate usage patterns, identify technical issues, and develop new features that improve the takkabuz experience for all players in Bangladesh. (Legal basis: legitimate interest.)
• Marketing communications: To send you promotional emails, SMS messages, and in-platform notifications about bonuses, new games, and special offers — but only where you have not opted out of marketing. (Legal basis: consent / legitimate interest.)

3 Data Sharing & Third Parties

takkabuz does not sell your personal data. We share data only where it is strictly necessary to operate the platform, comply with legal obligations, or protect the interests of our players. The categories of third parties with whom data may be shared are as follows:

• Payment service providers: We share relevant transaction data with bKash, Nagad, Rocket, Upay, and Bangladeshi banking partners solely to process deposits and withdrawals on your behalf. These providers process data under their own privacy policies and are independently responsible for their data handling practices.
• Identity verification partners: KYC document verification may be carried out by a certified third-party identity verification provider. Documents submitted are processed securely and retained only for the period required to complete verification.
• Game software providers: Game studios such as Pragmatic Play, Evolution Gaming, PG Soft, Spribe, and NetEnt receive limited session data (e.g., player ID, bet amounts, game results) to deliver and audit game outcomes. Game providers do not receive your full identity or payment details.
• Analytics providers: Aggregated, anonymised usage data may be shared with analytics platforms to help us understand platform performance. No personally identifiable information is included in analytics data transfers.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts in Bangladesh where we are legally compelled to do so, or where disclosure is necessary to prevent serious harm or criminal activity.
• Professional advisors: Lawyers, auditors, and accountants engaged by takkabuz may access limited personal data where necessary to provide professional services, subject to strict confidentiality obligations.

4 Cookies & Tracking Technologies

takkabuz uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the platform, remember your preferences, and gather analytics data. Cookies are small text files stored on your device by your browser when you visit takkabuz.net.

Types of cookies used by takkabuz:

takkabuz does not deploy third-party advertising cookies or social media tracking pixels. Strictly necessary cookies cannot be disabled as they are essential for the platform to function. All other cookies can be managed or disabled through your browser settings. Please note that disabling functional or analytics cookies may affect the quality of your experience on takkabuz.net.

5 Data Security & Retention

Security Measures: takkabuz implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS 1.2 / 1.3 encryption for all data in transit between your device and takkabuz servers.
• AES-256 encryption for sensitive data at rest, including identity documents and financial references.
• Password hashing using bcrypt with individual salts — plain-text passwords are never stored.
• Role-based access controls that limit staff access to personal data on a strict need-to-know basis.
• Regular internal security audits and vulnerability assessments of platform infrastructure.
• Multi-factor authentication (MFA) enforced for all takkabuz administrative accounts.

Data Retention: takkabuz retains your personal data for as long as your account remains active and for a further period thereafter as required by applicable legal and financial record-keeping obligations. As a general guide:

• Account and identity data: Retained for the lifetime of your account plus a minimum of 5 years after account closure, in line with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Support communications: Retained for 3 years from the date of the most recent interaction in each support thread.
• Analytics and usage data: Anonymised after 24 months and retained in aggregate form for platform improvement purposes.
• Marketing consent records: Retained for as long as you are subscribed, plus 2 years after opt-out to evidence compliance.

After the applicable retention period expires, personal data is securely deleted or irreversibly anonymised. Where deletion is not technically feasible within a specific system (e.g., archived backups), data is isolated and protected until the backup cycle is refreshed.

6 Your Privacy Rights

As a takkabuz player, you have a number of rights in relation to your personal data. takkabuz is committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, contact us at support at takkabuz.net with the subject line "Privacy Request — [Your Username]".

• Right of access: You may request a copy of the personal data takkabuz holds about you, together with information about how it is used and with whom it is shared. We will respond within 10 business days.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Account profile details can often be updated directly in your account settings.
• Right to erasure: In certain circumstances (e.g., where data is no longer necessary for the purpose for which it was collected), you may request that your personal data be deleted. Please note that erasure requests cannot be fulfilled where retention is required by law (e.g., AML record-keeping obligations).
• Right to restrict processing: You may request that takkabuz limit the processing of your data while a rectification or objection request is being considered.
• Right to data portability: Where processing is based on your consent or on a contractual relationship, you may request your personal data in a structured, machine-readable format (e.g., CSV or JSON).
• Right to object: You may object to processing carried out on the basis of legitimate interest, including direct marketing communications. Objections to marketing can also be actioned via the unsubscribe link in any promotional email.
• Right to withdraw consent: Where processing is based solely on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal.

7 Children's Privacy

takkabuz is strictly an adult platform. We do not knowingly collect, process, or store personal data relating to individuals under the age of 18. The platform is designed for adults aged 18 and above only, and all registration flows include age confirmation steps to discourage underage access.

If takkabuz discovers or is notified that personal data belonging to a person under 18 has been collected — whether through account registration, payment processing, or any other channel — we will take the following immediate steps:

• Suspend the account concerned without notice.
• Permanently delete all personal data associated with the account from our active systems.
• Void any deposits, bonuses, or winnings associated with the account.
• Initiate a refund of any net deposits where the identity of the minor can be confirmed and the funds are traceable to an eligible payment method.

Parents or guardians who believe that a minor has registered an account on takkabuz should contact us immediately at support at takkabuz.net. We will investigate and respond within 2 business days. takkabuz strongly encourages parents and guardians to use parental control software to prevent minors from accessing online gambling websites.

8 Policy Updates & Contact

Policy Updates: takkabuz reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, registered players will be notified by email at the address associated with their account at least 7 days before the updated Policy takes effect. The revised Policy will also be published on this page with an updated effective date at the top.

We encourage you to review this Privacy Policy periodically. Continued use of the takkabuz platform after the effective date of any update constitutes your acknowledgement of the revised Policy. If you do not agree with any changes, you should close your account and cease using the platform before the updated Policy takes effect.

Contact Us — Privacy Enquiries: If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data takkabuz holds about you, please contact our support team using the details below. We will acknowledge your enquiry within 24 hours and provide a substantive response within 10 business days.

• Email: support at takkabuz.net (subject line: "Privacy Request — [Your Username]")
• WhatsApp: +880 1700 000000 (09:00 – 22:00 BST, Monday to Sunday)
• Live Chat: Available 24/7 inside your takkabuz account dashboard

Privacy Policy last reviewed and updated: January 2026. takkabuz.net — For adults aged 18 and above only. Play responsibly.